 This
Program brings you world class Project Management. It increases Project
control while enhancing productivity and efficiency by measurable amounts.
Interfaces with Service and Job Costing.
The Visual Project Manager has specific tools for project managers
and customer service reps. It handles all requests into the organization
and all the activity performed on a customer or project – whether
it’s billable or not. It is filled with options for collecting,
sorting and filtering data based on products or services to sell or
be sold. It tracks every stage of the pipeline and allows probability
assignment to each stage. Know the real cost of customer service policies,
the effectiveness of personnel. It documents all customer interaction
and makes that valuable information available throughout the enterprise
and can be sorted and filtered. Everyone in the company can have access
to every instance of communication with each client or customer, or
not, based on permissions. This tool acts as a shell upon which other
VAM activity is initiated (always related to a project and contact).
Whether that activity is related to Sales, Front end Call Center, Production,
Job Management, Service, or back office activity, all work is more easily
co-managed, scheduled, and prioritized using inherent Request and Activity
management functionality. Business rules and desired workflow can be
predefined and managed through the RM Control Panel. This tool helps
Users to stay on task and identify priorities. For management, it allows
you to track opportunities and responses more closely, defining profitable
methods and people for enhancement and identifying problematic methods
for correction. Finally, use the power of Visual AccountMate to consolidate
your activity and increase the effectiveness of Customer Service, Sales,
and Project Management
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